FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Items can be returned within 60 days of receipt, unless specified differently.
Health As It Ought To Be will refund the product purchase price, not including the shipping cost once the product is received at our location.
Customers are responsible for the cost of shipping the product back to Health As It Ought To Be. Please return products to:
Health As It Ought To Be
3288 Robinhood Rd. Suite 101
Winston-Salem, NC 27106
You may return plastic bottles in padded envelopes, however glass bottles have to be wrapped in bubble wrap and shipped in boxes.
Upon receipt of the products a refund will be processed to your original form of payment. Refunds may take 48-72 hours to process on our end. It could take as much as 3-5 business days for your bank to return the funds to you. That timing is completely up to your bank. You should contact them with any issues. Refunds will not be given without product being returned to us.
The customer is responsible for shipping the return item to us.
Upon receipt of the products a refund will be processed to your original form of payment. Refunds may take 48-72 hours to process, your bank determines this process. Please, contact email@example.com if you feel enough time has passed and you have not seen your refund.
Your order normally ships by the next BUSINESS DAY it is ordered. This is delayed somewhat for weekend orders and in times of heavy orders (covid has presented us with such times). You will receive an email once your order has shipped. Watch for that email to know for sure. Check your spam folder if you have not received it.
Add the items you want to purchase to your shopping cart then proceed to the checkout page. Enter the code in the 'DISCOUNT CODE' field and click apply.
If you are purchasing any item in your cart as a subscription then you will not have the option to enter a discount code. Only one discount is allowed per order and a subscription is already a discount.
You can see more information here.
We are sorry but once your order is complete it goes into a shipping process and cannot be changed.
If you have a subscription order you will receive a reminder email 5 days prior to your final order confirmation giving you time to make changes to your subscription before that time. If you need assistance with managing your subscriptions, please contact us.
You can also find more subscription management assistance here and here.
Once you receive order confirmation no changes can be made.
Please be sure your products are accurate, the quantity, your shipping address and billing information are all accurate before completing your order.
Please contact us we will answer you very quickly and will be glad to assist.
You can also use our Chat option at the bottom of each window. Please allow us some time to respond. We are a small staff and could be with another customer. If we are offline, your inquiry will be emailed to us and we will respond to you when we are back.
Robinhood Integrative Health & Dr. Wiggy
YES! At this time neither Dr. Wiggy nor Dr. Lantelme are accepting new patients, but all other providers are. You can read more about our providers on our website and get started there too. It does take time to go through the screening process and get an appointment. We are not a Primary Care Physician. We take on cases that include symptoms, diseases and challenges that we feel we can most effectively treat based upon our strengths.
The Robinhood Integrative Health website is here robinhoodintegrativehealth.com
I'm sorry but due to HIPPA laws and FDA rules and regulations, we cannot answer any personal medical questions here or offer medical advice. If you are a patient of RIH, we recommend that you contact your provider through the Patient Portal. If you are not a patient, we recommend you ask your own healthcare provider.
Appointment Question? We can not answer questions about appointments. We do not have access to scheduling information. You will need to call the front desk at 336.768.3335
The Robinhood Integrative Health Medical Practice and Patient Only Store do not have email other than in the Patient Portal. To contact the front desk or the store you will have to call them at 336.768.3335 and choose the appropriate option. Contacting the email on this website will not contact the medical practice or the patient store. This website and it's email are only for the public website healthasitoughttobe.com.
You can access the patient portal and other Robinhood Integrative Health information from their website here robinhoodintegrativehealth.com
Newsletter & Contacts
Scroll to the bottom of every Newsletter email and you will find an Unsubscribe link.
Change your Newsletter Email? If you are a patient, you do that in the Patient Portal. If you are not a patient, you will need to Unsubscribe and then Subscribe again here: https://healthasitoughttobe.net/ws-haiotb-newsletter
If you are a patient, please let us know so we update the correct list. If you are not a patient, you will need to Unsubscribe and then Subscribe again here: https://healthasitoughttobe.net/ws-haiotb-newsletter The Unsubscribe link is at the bottom of every Newsletter email.
336-865-0278 - We regret that we cannot provide medical advice, email is preferred and will be answered more quickly as we have dedicated email assistance while we are busy shipping your orders.
firstname.lastname@example.org or here - We regret that we cannot provide medical advice.
THIS IS NOT EMAIL FOR THE PATIENT ONLY STORE AT RIH OR THE MEDICAL PRACTICE. TO CONTACT EITHER OF THOSE:
Please call 336.768.3335 for the medical practice or contact your provider or Lab on the Patient Portal.
To contact the Patient Only Store at RIH please send them a message on the Patient Portal at Store Scheduling or call them at 336.768.3335. They cannot accept orders over the phone, that must be done via the Patient Portal.