To access, email **orders@healthasitoughttobe.com** with your 1) full name 2) from your Charm account email and please 3) include the reason for your email. We’ll verify your patient status and set up your login. All delivery orders now go through this system.

Thank you for being a valued patient!

Here’s what to know about pricing differences and why some products are exclusive to patients.

New Patients / New Supplement Protocols

Online ordering is convenient, but visiting our store lets you benefit from our staff's expertise and personalized advice. We recommend in-store visits for first-time purchases and online ordering for reorders.

Some things to keep in mind:

For products marked as REFRIGERATED, we can’t guarantee they’ll stay cold in extreme temperatures, even with insulated packaging, an ice pack, and USPS Priority 2-day mail. During extreme heat, we recommend purchasing these items in-store.

Our top refrigerated product, Triozomal Glutathione, can safely be warm before opening. While we store it refrigerated, the manufacturer ships it unrefrigerated and confirms it’s fine until opened.

 

These are products from the Patient Only RIH Store and follows their policies. They do not allow refunds.

Products labeled STORE ONLY or STORE PRICE are final sale and non-returnable.

If you prefer a return option for publicly available products, avoid STORE PRICE items. Instead, search for the public version without STORE PRICE in the title.

Like below:

 

Why Are Store Prices Lower and
Why Are Some Products Only Available in the Store?

STORE ONLY: Some items are in-store only due to the need for healthcare supervision. While not prescriptions, they aren’t sold publicly. If found elsewhere, verify the source carefully.

STORE PRICE:  Some vendors require us to list their products online at MSRP to continue offering them.

If you find these products cheaper elsewhere, the seller may be violating policies. Be cautious, especially on platforms like Amazon, and check expiration dates and seals. Fraudulent activity, like using stolen credit cards for resale, has even occurred on our site.